How Tamkeen360 protects business and customer data.

Account and business details such as name, email address, phone number, restaurant or business profile, locations, staff accounts, roles, menus, services, opening hours, and operational settings.

Customer interaction data such as orders, bookings, claims, reward codes, redemption activity, delivery details, consent preferences, support requests, and WhatsApp delivery status.

Technical data such as device type, IP address, browser, approximate location, logs, security events, and usage analytics needed to protect and improve the service.

We use data to operate Tamkeen360 features including digital menus, ordering, bookings, POS, delivery, loyalty, rewards, customer retention, analytics, staff management, and owner dashboards.

We send transactional messages such as OTP codes, account notices, order updates, booking updates, reward codes, and redemption reminders through email, in-app notifications, or WhatsApp when enabled.

We monitor abuse, prevent fraud, rate-limit suspicious activity, protect accounts, debug errors, comply with law, and keep the platform reliable.

When a business enables WhatsApp features, Tamkeen360 may send approved WhatsApp template messages for OTP verification, reward claims, order updates, and customer support flows.

Recipients can opt out of marketing or retention messages by replying STOP where applicable. Transactional or security messages may still be sent when required to provide the service.

WhatsApp message delivery depends on Meta WhatsApp Business Platform policies, approved templates, valid phone numbers, and the recipient's WhatsApp availability.

We do not sell personal information. We share data only with service providers needed to run the platform, such as hosting, database, email, payment, analytics, security, WhatsApp messaging, and storage providers.

Business owners can view and export data related to their own business. They are responsible for using customer data lawfully and honoring applicable consent and deletion requests.

We may disclose information if required by law, to enforce our terms, to protect users, or during a business transfer such as a merger or acquisition.

We keep data for as long as needed to provide the service, meet legal obligations, resolve disputes, and maintain business records. Some logs and backups may be retained for a limited period.

We use access controls, encryption in transit, audit logs, rate limits, authentication protections, and operational monitoring to reduce risk. No internet service can be guaranteed completely secure.

Owners should keep their credentials private, use strong passwords, restrict staff roles, and promptly remove access for people who no longer work with the business.

Account users can update profile and business information from the dashboard. Customers can contact the business or Tamkeen360 to request access, correction, deletion, or opt-out support.

You can disable non-essential browser cookies in your browser settings. Some security, login, and checkout features may require essential cookies or similar technologies.

For privacy requests, contact us at privacy@naqqla.com. We may need to verify your identity and the business relationship before fulfilling a request.